Report a problem

Report a broken file: bad picture, drifting sound, wrong subtitles or no playback. The owner or an admin fixes it.

Reports live at Requests > Reports (http://your-server:6262/requests/reports).

Send a report

1. Open the movie, show or album.
2. Choose More > Report a problem.
3. Pick Picture, Sound, Subtitles, Won’t play or Other.
4. Add a note if it helps, for example “sound drifts after 20 minutes”.
5. Send it.

You should see it under Requests > Reports. You can report a whole title, a season, an episode, an album or a track.

Answer a report

The owner and admins see every report. Members see only their own.

1. Open Requests > Reports and open the report.
2. Fix the file, for example by swapping in a better copy.
3. Press Mark fixed and add a note. The reporter sees it.

Fixed reports stay in the list. Press Reopen if the problem comes back.

If it does not work

Symptom: there is no Report a problem option. Cause: reports are for titles in the Library. Fix: open the title page itself.

Related

• Requests